Kecino Privacy Policy — Your Data Is Our Responsibility
Last Updated: January 2025
Kecino places the highest priority on the privacy of users in Bangladesh. In this policy, we clearly explain how your personal information is collected, what it is used for, and how it is kept secure. You are encouraged to read this policy carefully before using the platform.
What Information We Collect
Personal Identity Information
During account registration, we collect your name, date of birth, mobile number, and email address. National ID or passport information may be requested for identity verification. This information is used solely for account management and compliance with applicable laws in Bangladesh. We never share this information with third parties without your consent. We use industry-standard encryption technology to protect your data.
Financial Transaction Information
We collect necessary payment method information to process deposits and withdrawals. Information provided during transactions via bKash, Nagad, or bank transfer is stored securely. We never collect or store your full bank or mobile banking PIN or password. Financial information is transmitted exclusively through secure encrypted channels. Transaction history is retained for a defined period to prevent fraud and ensure security.
Usage Data & Technical Information
When you use the kecino platform, we automatically collect certain technical information. This includes your device type, operating system, browser version, and IP address. Gaming activity data, such as betting history and login times, is recorded for account security and responsible gaming monitoring. We use cookies and similar technologies to enhance the platform experience and remember your preferences. You can manage cookies through your browser settings, though this may affect some services.
How Your Information Is Used
Service Operation & Improvement
Collected information is primarily used to manage your account, process transactions, and provide customer service. We continuously improve the user experience by analyzing platform performance. Your contact information may be used to inform you about relevant promotions or offers. You can opt out of marketing communications at any time. We also analyze data to ensure account security and detect suspicious activity.
Legal Compliance
We may be required to retain and disclose certain information in order to comply with applicable laws in Bangladesh and the directives of regulatory authorities. Necessary verification processes are followed to prevent money laundering and eliminate fraud. We always ensure due legal process before disclosing information for legal reasons. The scope of such disclosure is limited and purpose-specific. We are always committed to protecting the interests of our users.
Your Rights & Our Commitments
Right to Correct Information
You can request corrections to any inaccurate or outdated information stored in your account. Please contact us for assistance.
Request to Delete Information
After account closure, your personal information will be deleted after a specified period, provided there are no remaining legal obligations.
Right to Access Information
You can send a request to our support team to find out what information we hold about you.
Opt Out of Marketing Communications
You can opt out of receiving promotional messages at any time. This can be managed through your account settings or by contacting support.
Policy Changes & Updates
We may update this privacy policy from time to time. If any significant changes are made, you will be notified via a platform announcement or email. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. The latest version of the policy will always be available on this page. We recommend that you review this page regularly. kecino is always committed to maintaining transparency and user trust.
Have Questions? We're Here to Help
If you have any questions about the privacy policy, please contact our support team. We are always here for you and ready to assist with any matter.